Privacy Policy


We are VorTech Water Solutions Limited of Galway Business Innovation Centre, Upper Newcastle, Galway.

You can contact us by post or by email at [email protected]. Our data protection officer may also be contacted at [email protected].

This policy relates to the privacy practices of VorTech Water Solutions in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites will be identifiable as such and VorTech Water Solutions will not be responsible for your privacy once you leave this website.

We fully respect your right to privacy and accordingly we will not collect any personal information about you on this website without your clear knowledge and permission. Any personal information which you volunteer to VorTech Water Solutions will be processed in accordance with applicable data protection law including the General Data Protection Regulation (EU) 2016/679. (‘GDPR’) and the Data Protection Acts 1988-2018 (‘the DPA’).

This policy applies to all our websites, domains and apps unless otherwise stated.


For people who view and interact with our website, we will only process your personal data where you provide it to us for a particular reason, including:

– To respond to queries sent through our ‘contact us’ form;

The lawful basis upon which we process your personal data will depend on the nature of your relationship with us.

Where you are a client of VorTech Water Solutions, we will process your personal data in accordance with our terms of engagement which you will have received at the outset of our engagement with you.

For all other website visitors, we will process your personal data on the basis of consent in circumstances where you have voluntarily provided your personal data to us for a particular reason. It is important to note that, where we process your personal data on the basis of consent, this consent can be withdrawn at any time. This will not however affect the lawfulness of any processing before such withdrawal.

We will not process personal data obtained through this website for any other reason other than that for which it has been provided to us unless we are required to do so by law or in order to protect your vital interests.

It is also possible to visit or browse our website without providing us with any personal data and this will not affect your ability to view our website. When you visit our website however, certain anonymous data will be available to us automatically via our internet service provider. Such data may include: the domain name you use (for example .ie, .com, .org, .net), the type of browser and operating system you use, the date and time of you accessed our website and the pages you visited. You will not be identifiable from this data.

We use this data mainly for statistical purposes i.e. to monitor usage and trends on our website but also to allow us to make our website more user-friendly and efficient. We do not use any personal data for the purpose of automated decision-making or profiling.

Our Cookie Policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains:

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.


Where you are a client of VorTech water Solutions, your personal data may be shared with third parties as provided for in our terms of engagement.

Where you are a job applicant or a potential job applicant, your personal data might be shared with our recruitment provider in order to help us assess your suitability for a potential role.

Where we feel it is necessary to share your personal data with a third party, such processing will be carried out in accordance with our obligations under the GDPR and the DPA. For all other visitors to our website, your personal data will generally not be shared with any third party.

In the unlikely event that this business is sold or integrated with another business all website users details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.


Where you are a client of VorTech Water Solutions, your personal data will be retained in accordance with our terms of engagement.

Where you are a job applicant or a potential job applicant, your personal data will be retained for a period of up to 1 year.

For all other visitors to our website, your personal data will be retained for as long as we have your consent to do so.


We will use technical and organisational measures to safeguard your personal data to include:-

– we store your personal data on a secure server

– access to central IT servers is restricted in a secure location to a limited number of staff with appropriate procedures for the accompaniment of any non-authorised staff or contractors

– access to personal data is restricted to authorised staff on a ‘need-to-know’ basis in accordance with a defined policy

– access to computer systems is password protected with other factors of authentication as appropriate to the sensitivity of the information

– information on computer screens and manual files are kept hidden from callers to our offices

– a back-up procedure is in operation for computer held data, including off-site back-up

– all reasonable measures are taken to ensure that staff are made aware of the organisation’ s security measures, and comply with them

– all waste papers, printouts, etc. are disposed of carefully

– a designated person is responsible for security and for periodic reviews of the measures and practices in place.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the internet.


VorTech Water Solutions will generally not process your personal data outside the European Economic Area. In the unlikely circumstances where such transfers are required, we will ensure that those transfers are lawful in accordance with Chapter 5 of the GDPR.


You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:

– Access the data: you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.

– Rectification: you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.

– Erasure: you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.

– Restriction of processing or to object to processing: you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.

– Data portability: you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.

In order to exercise any of the rights set out above, please contact us at [email protected].

Please note that in order to exercise these rights, we may be required to verify your identity.


When submitting any information via this website, you are warranting that the information is accurate and correct, and does not violate any obligation of confidentiality (or other legal or contractual obligation), break any law or applicable regulation, or subject VorTech Water Solutions to any liability.

To the extent that receipt of any information violates the foregoing warranty or subjects VorTech Water Solutions to any legal action or liability, you hereby agree to defend and hold harmless VorTech Water Solutions from all such legal action or liability.


If you are unhappy with how we process personal data or if you have any queries or feedback, we ask you to contact us by emailing [email protected] so that we can rectify the situation.

You may also lodge a complaint with the Irish Data Protection Commission at the following address:-

Canal House
Station Road
Co. Laois
By telephone: +353 (0761) 104 800
By email: [email protected]


We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access the website.